Shipping FAQs

While we would love to see your beautiful faces, we do not have a space for the public to come in and view our products. Our only official location is a couple rooms in a private office building which is not open to the public.

If you'd like to view what's currently available, you can do so on our website www.wisconsinmade.com.

We are unable to accommodate order pick ups. Our artisans fulfill the orders placed with us; many of them work out of their homes and do not have an official shop.

Yes. During the checkout process, you will see a field where you may input a Gift Message after you input a shipping address. Use this field to type in your gift message. Please do not forget to sign your name! Our artisans write your gift message on a gift card that is placed within the gift package.

You can redeem your gift certificate and coupon codes during checkout. In the box labeled "Order Summary" click "Coupon/Gift Certificate" and input the code in the field. Click "Apply" to apply the amount to your order. The new order total will appear at the bottom of the Order Summary box. Finish checking out like normal.

If the gift certificate is not enough to cover the cost of purchase, please input your credit card to complete the purchase.

If the amount of the purchase is less than the amount on the gift certificate, the remainder will remain on the card until your next purchase.

Unfortunately, we are unable to customize gift baskets. We apologize for the inconvenience.

Orders are packed with a focus on quality, safety and preserving the freshness of the product in shipping. This is to ensure that your gift will arrive in the best condition possible. Included in the package is a promotional brochure from WisconsinMade Artisan Collective, a note card that will include a gift message if you have one and a packing slip. The packing slip only states who the recipient is and what product was ordered for them. No pricing is included in the package.

Pasteurized process cheese food is a variation of processed cheese that may have dry milk, whey solids, or anhydrous milk fat added, which reduces the amount of cheese in the finished product. It must contain at least 51% of the cheese ingredient by weight, have a moisture content less than 44%, and have at least 23% milk fat.

Due to weather conditions and the possibility of the product (cheese and chocolate in particular) reaching its destination in a distressed state, there will be times throughout the summer months when WisconsinMade Artisan Collective will be unable to ship these items. Whenever this is the case there will be a message on the item page letting you know this. This is to ensure the integrity and quality of all WisconsinMade products.

Corporate discounts are available on orders of $1000 or more. Please email or call our Corporate Accounts Representative so that we may offer the personal attention you need. We try to make it as easy as possible for you.

We are reached by email at WisMadeHelp@WisconsinMade.com and by phone at (877) 947-6233.

The easiest way is to contact our Corporate Accounts Representative about a 4-6 weeks before you'd like your order to arrive. Tell us which item(s) you would like to order, how many addresses you are looking to send to and approximately which date you would like the items to arrive. This is to ensure our artisan has ample time to prepare.

We will send you a spreadsheet where you will fill in recipient information (name, full addresses, phone number, item to send and gift message). Fill in this information and send it back to our Corporate Accounts Representative. We will add it into our system and call you to process payment over the phone.

A confirmation email will be sent once the order is processed and is being prepared. You will receive another email with tracking information when the order ships.

If you have any questions along the way, our Corporate Accounts Representative is here to assist you. They are reached at WisMadeHelp@WisconsinMade.com or (877) 947-6233 by phone.

We will not sell, trade, rent or give individually identifying information to third parties. We may provide aggregate statistics about our visitors, database entries, web traffic patterns and related site information to our artisans and potential artisans, but these statistics will not include any personally identifying information.

Only orders shipped to Wisconsin addresses are subject to sales tax. On those orders sales tax is applied to all nonfood items, and some food items based on Wisconsin State Tax Laws. If sales tax is applicable, then tax is applied to the shipping costs as well.

No, we do not include your purchase price on the packing slip. We treat every order as if it is a gift, so the recipient will not know what you spent on the product and shipping.

You can only use one coupon code at a time. Multiple use coupon codes can be used on consecutive orders. Single use promotion codes may only be used once per customer. Multi accounting is a direct violation of our terms and conditions. WisconsinMade explicitly prohibits having more than one account. Violating terms and conditions may result in cancellation of orders.

You must sign up for an account with us in order to ship to multiple addresses. After logging in, you can add addresses from your account page by clicking "Addresses" then "Add New Address." Complete the form and click "Save Address." The address will now be available for shipping and billing during check out.

You can also add multiple shipping addresses during the checkout process provided you are already logged in. Click "ship to multiple addresses" to the right of the "shipping address" header. A drop down menu will allow you to choose from your account address book or add a new address. You will also assign products to their desired recipient address.

At WisconsinMade Artisan Collective, our goal is to provide the best of Wisconsin to the rest of the United States. Our definition of "Made in Wisconsin" depends on the type of item.

Food Items: We permit the use of ingredients from outside of the state as long as the final product is created in Wisconsin.

Gift Baskets: We require that at least 80% of the contents in a WisconsinMade gift assortments are made in Wisconsin. Usually the items in the assortment that aren't "Made in Wisconsin" are crackers and the container itself. We would never leave the cheese and sausage making to anyone else!

Wisconsin Sports Merchandise and Apparel: WisconsinMade started out with a focus on food and crafts but our customers insisted that it's just not Wisconsin without our major sports teams: the Green Bay Packers, Wisconsin Badgers, Milwaukee Brewers, and Milwaukee Bucks..

While we attempted to keep these Wisconsin-themed products local, a few key items had to be sourced outside of the state. Items like t-shirts, caps and sports merchandise have been sourced through several small Wisconsin businesses but made elsewhere. Even though the actual shirt, hat or non-apparel item might be made elsewhere, licensing revenue from Wisconsin sports merchandise still supports your favorite Wisconsin teams.

Literature and Toys: All books, calendars, Games, Toys, and puzzles featured on WisconsinMade fit into one of the following categories.

• • Written by a Wisconsin-based author or created/designed by a Wisconsin-based company
  • About Wisconsin, or has content where Wisconsin is prominently featured
  • Published in Wisconsin
  • Printed or manufactured in Wisconsin

Arts and Crafts: All of our artisans create their final products here in Wisconsin. Some crafters use mainly Wisconsin materials in their work; these crafters are noted as such on their artisan profiles or artisan pages.

Packaging: Baskets, boxes, tins, bags and other packaging may or may not be made in Wisconsin. When it is, we try to mention it.

If you have a question about a specific product, contact our customer service representative at WisMadeHelp@WisconsinMade.com or (877) 947-6233.